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FAQ

  • At Upzone Adventure Parks, we use CliC-iT® carabiners to keep safety on top for all our guests in the high-altitude courses. CliC-iT® is a Swedish development used in high-altitude courses around the world. It is a communicating system where one carabiner is locked if the other is open. As a guest of all our parks, you use the CliC-iT® hooks as they minimize the risk of unlinking both insurance hooks at the same time – so that you can have fun and both be and feel safe when you climb.

    Upzone is also the official reseller of CliC-iT® in Sweden, so feel free to contact us if you want more information.

  • It is important that everyone reads our terms of use and fills in the form before climbing – so that all participants are aware of our rules. The high-altitude activity includes certain risks and we work a lot with preventive safety through our rules. We would also like to know if you have any physical or mental condition that may be affected by the climb (eg previous shoulder injury, heart problems or autism) so that we can help you in the best way if you have problems on the tracks.

    Feel free to print out the terms of use at home so that you can read them and fill them in, in peace and quiet. If you do not have the opportunity to print them yourself, you can read and fill them in on-site in the park, but arrive in good time so you have time to read them properly.

    You find our User Terms and Conditions here.

  • We work a lot with preventive safety in our parks, and therefore want you to take off all your jewellery and piercings before you climb. For example, it can be easy to get caught by mistake if you have earrings, a watch/bracelet, rings or similar on you. If you take off the jewellery and leave it at home, we can avoid it.

  • We work a lot with preventive safety in our parks. We, therefore, want you to leave all loose objects on the ground. Once up among the trees, it is easy to drop your phone by mistake or it might slip out of your pocket – and that is neither good for the phone nor in the worst case, the person walking on the ground below you.

    The phone, keys or similar can also be in the way of the harness, even if you have them in a closed pocket, and cause it to not fit properly. There is also a risk of the phone breaking if it gets caught between you and the harness when you climb.

    Therefore, feel free to leave loose items at home and bring only the essentials. It is possible to lock or leave smaller items in the check-in cabin, but we have limited storage options so do not bring large bags or the like.

  • If you need help, do not worry! We always have at least two instructors on-site to keep an eye on you during the climb. Even if you may not see us between the trees, we are there. If you need help or have a question, you can call on us, and we will come and help you further.

    Should a situation arise, where you need help during climbing the course, we can also quickly climb up to you and abseil you down with the help of our rescue system. We have a comprehensive rescue and evacuation plan in which all our instructors are also trained. Besides, we have scenario days where our instructors can train rescue work in the park. All our instructors are trained according to the International Adventure Park Association’s standards to keep safety at the top of our parks.

  • At Upzone, we have no age limit, instead we apply length limits in our courses. We use this because we know that the height of children of different ages can vary and to ensure for the children to have as fun an experience as possible, we want them to reach and overcome all obstacles that exist in our courses. So even if the child is strong and active, it will be a problem if she/he does not have the right length. This is mainly because our courses are built and designed based on the different length limits. So when you make a booking, a spot needs to be booked for each person who is to climb according to the length category they belong to.

    The length limit differs depending on which park you visit:
    Borås – 110 cm
    Gällö – 125 cm
    Göteborg – 125 cm
    Kalmar – 100 cm
    Luleå – 125 cm
    Oxelösund – 125 cm
    Skövde – 100 cm
    Ängelholm – 125 cm
    Åhus – 125 cm

  • For all our activities, you should wear comfortable clothes according to the weather. Many people prefer work out clothes and sneakers. Remember to wear shoes that fits well on the foot and cover the toes – soles with patterns usually give better grip than completely smooth soles. If it is cold outside, underwear can be good, but avoid taking the thickest down jacket or other similar clothing. This is because the harness should fit tightly on your body, over your clothes, and you have to wear a helmet on your head.

    Put long hair in a ponytail, leave all jewellery and loose items at home. Also, avoid wearing scarves or other loose fluttering clothes.

    We use gloves when we climb and there are gloves that you can borrow. But if you have your durable work gloves or similar at home, which you think fit well, you are welcome to bring and use them.

  • Unfortunately, we have limited opportunities for changing clothes in the park as our facilities are located in a forest environment. Toilets are available, but as many people need to go to the toilet before and after their activity, we appreciate if you change before you come to us.
    We do not have a shower in any of our parks either, but we have collaborations with e.g. Alidebergsbadet in Borås where you can buy a shower card to shower and change after the activity. Contact us at boka@upzone.se if you want help arranging a shower after your activity, and we will try to help you as best we can.

  • If you’re unlucky with the weather forecast, do not worry! It is safe to climb even if it is raining, and is just as fun as long as you have clothes suited for the weather. Even if it is a little windy, there is no danger – even though it can feel a little extra in the stomach when the trees calmly sway back and forth.

    Our instructors are trained in assessing the weather and the situation in the park. The forecast can often say that there will be thunder and wind, but once in the park, it can be okay weather to climb in. If it is possible to climb is something that is judged on-site in the park. At the times when thunderstorms roll in, we close the park and get in touch with you who have booked with more information.

  • If you’re unlucky with the weather forecast, do not worry! It is safe to climb even if it is raining, and is just as fun as long as you have clothes suited for the weather. Even if it is a little windy, there is no danger – even though it can feel a little extra in the stomach when the trees calmly sway back and forth.

    Our instructors are trained in assessing the weather and the situation in the park. The forecast can often say that there will be thunder and wind, but once in the park, it can be okay weather to climb in. If it is possible to climb is something that is judged on-site in the park. At the times when thunderstorms roll in, we close the park and get in touch with you who have booked with more information.

  • You can get to all our parks by public transport or car. Parking options are available at each park, but be out in good time as we share the parking lot with e.g. Borås Djurpark or Ängelholms Hembygdspark (depending on the city). During the high season, it can be difficult to find parking near the park.

    You will receive an exact description of how to find us in your booking confirmation, and you can also search for all our parks on Google Maps. You can also find directions here.

  • Our opening hours vary depending on how many bookings we have. The high season usually lasts from the end of March to the beginning of November.

    To see available days, look in each park’s booking calendar. If the day you want to visit us is not available – contact us and we will see if there is an opportunity for us to open up the park to you.

  • How many visitors we have in the parks varies from day to day, but our high season is during July-August. We always try to spread our guests as best we can in the lanes to avoid queues – so that you get the best experience possible.

    If you catch up with someone on the track, you can perhaps kindly ask if you can walk by, or help the person in front of you if they have problems and want help.

  • If you have problems booking or can not see any available times in our booking calendar, it may be because we have closed or fully booked in the park that day. If you want to book for a larger group, you can always contact us and we will see whether we can open up the park on the day you want to come.

    If you have any other problems with booking or any questions, please call us at010-110 23 23 or email boka@upzone.se and we will be happy to help you.

  • At Upzone, we have no age limit, instead we apply length limits in our courses. We use this because we know that the height of children of different ages can vary and to ensure for the children to have as fun an experience as possible, we want them to reach and overcome all obstacles that exist in our courses. So even if the child is strong and active, it will be a problem if she/he does not have the right length. This is mainly because our courses are built and designed based on the different length limits. So when you make a booking, a spot needs to be booked for each person who is to climb according to the length category they belong to.

    The length limit differs depending on which park you visit:
    Borås – 110 cm
    Gällö – 125 cm
    Göteborg – 125 cm
    Kalmar – 100 cm
    Luleå – 125 cm
    Oxelösund – 125 cm
    Skövde – 100 cm
    Ängelholm – 125 cm
    Åhus – 125 cm

  • Before booking, it is important that you have read and understood our booking rules. The one making the reservation is responsible for informing other participants about our rules before you complete your booking.
    You will find our
    booking terms here.

  • You can find the prices if you click on the activity you are interested in in the menu above, or to get a price quote for a larger company, you can create a booking request .

    Climbing in our high ropes course costs:
    SEK 395 – Great adventurers (from 145 cm)
    SEK 295 – Young adventurers (from 125-144 cm)
    SEK 195 – Small adventurers (from 100-110-124 cm)

    Family offer:
    Book our family offer at a cheaper price.
    There is a limited number of places per day.
    Applies to at least 3 participants and a maximum of 6 participants.
    Each booking must consist of a minimum of 1 adult but a maximum of 2 adults and children up to 18 years.

    Select Family Climbing in the booking calendar to see available dates and places.
    For prices on our other activities – Go to the respective tab under Experiences.

  • If you are a larger group and want to book, we have a few different offers. Among other things, we have an offer for school classes, which applies on weekdays during the semesters.

    We also have group discounts for groups larger than 25 people.

    NOTE: the group discount does not apply to school classes or bachelor party / bachelorette party.