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To book, you must have turned 18 years old or have your guardians approval to participate in the activities. You must understand our height limits and safety regulations. When booking, a spot needs to be booked for each person who will climb, according to the length category in which they belong. All participants who are to climb must also fill in our User Conditions of Ropes Course Activities – read more below.
Please note that you have no right to cancel or rebook when you book an activity with short notice (e.g. 2 days before your activity).
NOTE! All companies pay excluding VAT. If your booking request does not have the correct pricing, this will be adjusted before the booking is confirmed.
Climbing regular opening hours
For groups of 10 participants or more, cancellation/re-booking of the entire climb or individual places must be done no later than 15 days before the booked activity.
Places canceled later than 15 days before the activity are not refunded.
*If there are less than 15 days left until your climb, you have the option to make a rebooking for a cost of SEK 2,000.
For bookings of 1-9 people, the entire climb or individual places can be cancelled/rebooked no later than 5 days before the booked activity. Places that are canceled/rebooked later than 5 days before the activity are not refunded.
*If there are less than 5 days left until your climb, you have the option to rebook for a cost of SEK 2,000.
Cancellation/Rebooking must be send by email to boka@upzone.se. It is a must that you receive confirmation from us that the cancellation has been completed.
Climbing outside regular opening hours
Cancellation/re-booking of the entire climb or individual places must be done no later than 14 days before the booked activity, regardless of the number of participants. Places canceled later than 14 days before the activity are not refunded.
*If there are less than 14 days left until your activity, you have the option to rebook for a cost of SEK 2,000.
Cancellation/Rebooking must be send by email to boka@upzone.se. It is a must that you receive confirmation from us that the cancellation has been completed.
It is still possible to climb even if it rains. Bring clothes according to the weather.
Should it begin to thunder and the weather becomes a safety issue, we may need to pause or cancel the activity. This is a decision that the staff need to make on-site the very same day. Often, we can pause the climbing, for example, 30 minutes and then continue when the thunder has passed. You will get the paused time added on to your booked time. Should we have to close completely, we will contact you as soon as we can, and you may move the activity to another day instead. If you are unable to rebook to another day, you will be repaid in the form of a gift certificate, so that you can visit us again at a later time.
You are responsible for ensuring that the correct information is filled in when purchasing a gift card. Incorrect deliveries or other problems caused by incorrect information, will not be refunded.
You have the right to regret your gift card purchase within 14 days from the purchase. However, the purchase can only be reimbursed as long as the gift card has not been used in any way. If you wish to regret your gift card purchase, you need to contact us by email to boka@upzone.se and receive a written confirmation.
When you make a booking or make a purchase at Upzone, you also agree that we as personal data controller register and process the information you provide in connection with the booking. To the extent necessary for us to carry out the activity and give you a high standard of customer service. You can at any time contact us at boka@upzone.se if you want to know more or retrieve the information we have stored.
We only use the information within the Upzone Franchise Group and the information is not passed on to third parties unless we are required by law to disclose the information.
For bookings with 10 participants or more, payment of the entire activity must be made no later than 15 days before the date of the booked activity. If the booking is not paid for, and your party does not show up at your booked activity, you will be liable for payment and will be invoiced for the entire amount and an extra cost of SEK 50 per person.
For bookings of 1-9 people, payment for the entire activity must be made no later than 5 days before the date of the booked activity. If the booking is not paid for, and your party does not show up at your booked activity, you will be liable for payment and will be invoiced for the entire amount and an extra cost of SEK 50 per person.
If the booking is still unpaid when you visit us for your booked activity, the park has the right to charge an extra cost of SEK 50 per person for your payment.
All companies have a 10-day payment terms and the invoice is sent approximately 14 days before the booked activity.
If you book within 14 days, the invoice will be sent as soon as it is made.
The booking center charges a fee of SEK 45 for each invoice that belongs to your booking
NOTE! All companies pay excluding VAT. If your booking request does not have the correct pricing, this will be adjusted before the booking is confirmed.
In the park, you are responsible for your own safety bu ensuring you are following Upzone’s rules.*
You must take part in the safety briefing and follow all the instructions that the Upzone staff give to you during the activity.
You are not allowed to have loose items in your pockets during the activity (phone, keys, wallet, etc.)
You are not allowed to wear jewellery during the activity (rings, necklaces, watches, bracelets, earrings, piercings, etc.)*
Physical and mental requirements
You are not allowed to climb if you weigh over 120 kg (265 lbs).
You are not allowed to climb if you are under the influence of alcohol.
You are not allowed to climb if you are pregnant.
We recommend that you talk to your physician if you have any medical condition or previous injury that could be affected by the activity. We want to make it possible for everyone to climb, but to ensure we can keep a high safety standard some adjustments may need to be done.
*In case of damage of property or persons, Upzone is only responsible for gross negligence from the staff. Upzone assumes no responsibility for injuries or accidents caused by non-compliance of the terms and conditions, or if the participant has left incorrect or incomplete information in the user conditions or to the Upzone staff. Upzone assumes no responsibility for valuables and personal items stored in our facilities.
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