TERms and Conditions

Terms and Conditions: BOOKING of ACTIVITY

 

To book you need to have turned 18 or have your guardians approval to participate in the activities. It is important that you are aware of our age- and safety regulations. Children 8-10 years old needs to be accompanied in the course by a climbing adult. When booking for children, you need to book a spot for the adult as well.

 

CANCELLATION 
For groups with 10 participants or more, cancellation of the whole activity, or of single spots, must be done at least 15 days before the activity date. Cancellation later than 15 days before the activity date are not refunded. 
For bookings with 1-9 participants, cancellation of the whole activity, or of single spots, can be done up to 7 days before the activity date. Cancellations made later than 7 days before the activity date are not refunded. ​

 

Please note that this cancellation policy is applied even if you are just changeing your booking and are only cancelling e.g. only 2 spots.​

REBOOKING 
For groups with 10 participants or more, ​rebooking to another date or time must be done at least 7 days before the activity date.
For bookings with 1-9 participants, rebooking to another date or time must be done at least 3 days before the activity date. ​​

 

You have no right to cancel or rebook ​when you book your activity with short notice (e.g. 2 days before your activity).

 

Terms and Conditions: PURCHASE of GIFT CARDS

 

You are responsible for ensuring you have filled in the correct information when purchasing a gift card. Incorrect deliveries or other problems caused by incorrect information will not be replaced.

You have the right to regret your gift card purchase within 14 days from the purchase. However, the purchase can only be reimbursed as long as the gift card has not been used in any way. If you wish to regret your gift card purchase, you need to contact us by email to boka@upzone.se and receive a written confirmation. 

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Copyright © Upzone 2019

Booking office

boka@upzone.se     phone (+46)33 411741

weekdays: 9.00-16.00
weekends & holidays: 09:00-15:30

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